PRIVACY POLICY PERSONAL DATA AND COOKIES
Welcome to the website carassist.totalenergies.be (the "website"). By connecting or consulting the website, you acknowledge that you have read, understood and accepted, without limitation or reservation, the personal data and cookies charter (the "charter") and our general conditions of use. Please note that other general terms and conditions and personal data and cookies charters apply to other Total Group sites and we recommend that you consult them carefully.
The purpose of the charter is to inform you of the rights and freedoms you may assert with respect to our use of your personal data and describes the measures we implement to protect them.
TotalEnergies Marketing Belgium SA/NV is the "controller" of personal data relating to the management of the website. This processing is carried out in accordance with the applicable law.
1. PURPOSE, BASIS FOR PROCESSING THE DATA COLLECTED AND RETENTION PERIOD
You are likely to provide us with a certain number of personal data such as your surname, first name, address, telephone number, email, license plate and identification of your vehicle in order to benefit from the services offered by the site and in order to respond in particular to your requests for information.
The processing of your data is done on the legal basis of consent or a legitimate interest. You may withdraw your consent at any time without this calling into question the processing operation(s) carried out previously, by writing to the following address: marketinglubricants.belgium@totalenergies.com or by post to the following address: TotalEnergies Marketing Belgium SA, Lubricants business développement, Boulevard Anspach 1 (boite 2), 1000 Brussels, mentioning your wish to withdraw your consent.
In our online forms, required fields are marked with an asterisk. If the mandatory questions are not answered, we will not be able to provide you with the service(s) requested. Your personal data will not be further processed in a way that is incompatible with the purposes described above or in the collection forms. Your data is kept for 2 years if you do not receive troubleshooting assistance or 2 years after the expiry of your troubleshooting assistance.
2. PROFILING
TotalEnergies Marketing Belgium SA/NV implements an automated decision-making system, which is essential to enable us to determine the TotalEnergies Car Assist garage closest to you.
This automated decision-making system is based on the analysis of your location or the postal code you enter. As a result, we will direct you to the Total TotalEnergies Car Assist garage closest to your search.
3. DATA RECIPIENTS
Your personal data may be communicated to certain departments of the data controller or companies in the TotalEnergies group, as well as to certain partners or subcontractors such as Touring Belgium, which is the service provider contracted for breakdown assistance, the company Informex, which is the service provider enabling us to recover the characteristics of your vehicle with your consent, or the garage chosen when making an appointment or requesting a price quotation.
4. SECURITY AND CONFIDENTIALITY OF YOUR DATA
The controller implements appropriate measures to safeguard the security and confidentiality of your personal data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorised third parties.
5. COOKIE MANAGEMENT
5.1 Principle
A cookie is a file that records information relating to your computer's browsing on the website carassist.totalenergies.be (For example: number of visits, number of pages viewed) and makes it possible in particular to facilitate your visits to the site. You can at any time delete the "cookies" installed on your computer, oppose the registration of new "cookies" and receive a notification before the installation of a new cookie by configuring your navigation tool via the instructions below ("Cookie types, cookies and statistics and settings"). Please note that if you uninstall a "cookie" or if you object to the installation of "cookies" on your machine, you may not be able to benefit from some of the services of the website.
5.2 Cookie types, cookies and statistics and settings
The cookies that may be installed on your server, when you navigate on the site, are cookies whose exclusive purpose is either to allow or facilitate communication by electronic means or which are strictly necessary for the provision of the service you request (language cookies, identification cookies, etc.), or statistical cookies or other cookies under the conditions described below. When cookies require your prior agreement to their installation, we ask you to do so by means of the link "to find out more", appearing on the first page of the website, it being specified that your continued browsing on the website implies your acceptance.
5.2.1 Which cookies are installed?
Cookies proposed by the data controller| Cookie | Description | How to refuse | Duration |
|---|---|---|---|
| CookieConsent | Stores the user's permission to use cookies for the current domain | See Article 5.2.2 | 1 year |
| .AspNetCore.Antiforgery.# | Helps prevent dangerous Cross Site Request Forgery (CSRF) attacks | See Article 5.2.2 | Session |
| ARRAffinity | Used to distribute website traffic across multiple servers to optimize response times. | See Article 5.2.2 | Session |
| ai_session | Retains the configuration of user settings through page requests. | See Article 5.2.2 | 1 day |
| AI_sentBuffer | Used in the context of the "AI_buffer" to limit the number of updates of the data server (Azure). This synergy also allows the Web site to detect duplicate data server updates. | See Article 5.2.2 | Session |
| AI_buffer | Used in the context of the "AI_buffer" to limit the number of updates of the data server (Azure). This synergy also allows the Web site to detect duplicate data server updates. | See Article 5.2.2 | Session |
| Cookie Editor | Description | How to refuse | Duration |
|---|---|---|---|
| Google Analytics | Google Analytics allows to collect statistics from the website (visitor flows, traffic sources and page views). | See Article 5.2.2 | 13 months |
| Cookie Editor | Description | How to refuse | Duration |
|---|---|---|---|
| ai_user | Used by Microsoft Application Insights software to gather information for statistical and telemetric purposes. This cookie stores a unique identifier to recognize users on subsequent visits. | See Article 5.2.2 | 1 day |
| _ga [x2] | Registers a unique identifier used to generate statistical data on how the visitor uses the site. | See Article 5.2.2 | 13 months |
| _gat [x2] | Used by Google Analytics to drastically decrease the rate of queries | See Article 5.2.2 | 1 day |
| _gid [x2] | Used by Google Analytics to drastically decrease the rate of queries | See Article 5.2.2 | 1 day |
5.2.2 How to delete, be warned of the installation of cookies or set up your browser?
How to delete the "cookies" already installed on your computer?- Go to your workstation
- Select in C:\ the Windows folder
- Open the "Temporary Internet Files" folder
- Select all files (CTRL A)
- Choose the "delete" option
- Browsing with Internet Explorer 5 (Microsoft): Choose "Tools", "Internet Options", "Security", "Custom Level", in the drop-down menu go to "cookies", section "allow cookies on your computer", choose "ask" to be notified or "disable" to refuse all cookies.
- Browsing with Internet Explorer 6, 7 or 8 (Microsoft): Choose "Tools", "Internet Options", "Privacy", then the level you want wish to apply
- Browsing with Firefox: Click on "Tools", "Options". In "Privacy" uncheck "Accept cookies".
- Browsing with Firefox: Click on "Tools", "Options". In "Privacy" uncheck "Accept cookies".
- Browsing with Safari: Click on "Preferences" then on "Privacy" then select an option related to "Cookies and website data": "Always block", "Allow from active website only", "Allow from websites I have visited".
6. YOUR RIGHTS / CONTACT
In accordance with the regulations in force, you have the right to access, rectify, delete, oppose, limit and carry your personal data. You may exercise your rights and ask us about the processing of your personal data by contacting the Lubricants business developpement department of TotalEnergies Marketing Belgium SA by email: marketinglubricants.belgium@totalenergies.com or by post at TotalEnergies Marketing Belgium SA, Lubricants business developpement, Boulevard Anspach 1 (boite 2), 1000 Brussels or by contacting the DPO or the Personal Data Protection Delegate.
Finally, you can lodge a complaint with the authority in charge of compliance with personal data protection obligations. (DPA: Data Protection Authority).